How can we help you?

Local transfers between TrustBank accounts are free. International Wire Transfers are subject to a standard processing fee (typically $25.00) plus any applicable exchange rate margins, which are displayed before you confirm the transfer.

International transfers require regulatory clearance (AML/KYC). You may be asked to provide specific clearance codes to release funds to the beneficiary bank.

Crypto deposits are credited automatically after the required number of blockchain network confirmations (typically 3 for Bitcoin/Ethereum). This usually takes 10-30 minutes.

You can reset your password instantly by clicking the 'Forgot Password' link on the login page. We will send a secure recovery link to your registered email address.

Yes. We utilize military-grade 256-bit AES encryption for data at rest and TLS 1.3 for all data in transit. Our systems are regularly audited for compliance.

This is a security measure triggered by unusual activity or multiple failed login attempts. While frozen, you cannot make withdrawals. Please open a Support Ticket immediately to verify your identity.

Standard accounts have a daily withdrawal limit of $10,000. To request a higher limit for large transactions, please contact your Account Manager via the Support Help Desk.

Log in to your Dashboard and navigate to the 'Cards' section to instantly freeze your card. You can then request a replacement or contact support for assistance.

Yes, your TrustBank card works globally. To prevent fraud alerts from triggering while you are away, we recommend sending a message to Support with your travel dates.